Emerson’s SureService^SM portfolio is designed to help you improve your competitive advantage and bottom line business results. The program is comprised of service modules, each designed to address specific support requirements. These modules can be combined to customize a support program for your plant that is tailored to fit just right, meeting your support needs while providing value and peace of mind. Each of these modules is designed to address one or more of the three basic lifecycle support areas for your automation system:

• Availability Services - to keep your system running in top condition that will increase operating performance while reducing maintenance costs.
• Application Services - to apply the best technologies that will improve your competitive advantage.
• Sustainability Services - to protect your investment by ensuring your system can be routinely supported and serviced.

Guardian Support
Guardian Support is the core element of the SureService support program. The Guardian service module is designed to help you proactively achieve peak availability, sustainability and performance on your system investment through critical service and support information. Guardian aggregates and securely delivers personalized, real-time service intelligence tailored specifically to your system architecture, assets and use. Guardian provides a single-point source of critical services and system information to help you effectively manage your DeltaV digital automation system throughout its life cycle. Take a look at our innovative service: Guardian: Watching Over Your Plant

Inspection & Initialization Service
Get your system off to a good start and help ensure “no surprises” during startup and commissioning. Our Inspection and Initialization Service will help you protect your valuable process control system asset by ensuring all aspects of the installation have been performed properly by verifying wiring, grounding, environmental and other elements of a typical new system installation or expansion of an existing system.

Component Coverage and Express Module Replacement
Get critical components replaced quickly to minimize costly interruptions to your plant operations with our Component Coverage and Express Module Replacement service.

Emergency On-Site Service
Our Customer Response Center will dispatch one of our highly trained and experienced SureService professionals to your site if we cannot resolve a problem situation via telephone support or remote diagnosis.

Scheduled On-Site Service
Ensure that critical system maintenance services are performed regularly without diverting manpower from other important tasks. Our SureService professionals can help protect and extend the life of your system investment by helping you complete important system maintenance tasks.

Critical Data Backup Application
Protect your process control investment with the Critical Data Backup Application (CDBA).  This application delivers a reliable method for automatically backing up data, improving data availability and security, minimizing data recovery costs, and providing business continuity.

Security Assessment Service
Process automation system Security breaches can have disastrous implications for process plants. Emerson’s Security Assessment Service includes an examination of the physical and electronic security of your Emerson process control system based on product security installation guidelines, best practices and site security policies and procedures and will establish a baseline of security conditions for the process automation system perimeter, and prioritized improvement recommendations that can help assure the availability and operational integrity of your process control system.

System Upgrade Service
Our SureService professionals are trained and experienced in the installation of each software upgrade. They will provide the expertise and will take care of all the details involved with the process of comprehensive planning, specialized custom testing, and implementation of online process control upgrades and associated control components to ease your upgrade effort.

Application Enrichment
Maintain your competitive edge and grow your system to meet changing requirements with assistance from our SureService team. SureService professionals will quickly provide solutions to your application questions when you need them.

Alarm Management Services
Your plant’s alarm system is a critical line of defense against potentially costly and/or destructive abnormal situations. Our study shows that many alarm systems routinely perform sub-optimally without any plant awareness. The Emerson suite of Alarm Management Services addresses every aspect of alarm management, from analysis and assessment to performance improvement and ongoing maintenance. The result: improved operator and system performance reduced downtime nuisance alarms and safer, more effective plant operation.

Control Performance Improvement
Are control problems, particularly those that are related to excessive process variability, causing less than optimum productivity and profitability in your plant?  Emerson’s Control Performance Improvement services are specifically designed to solve those control problems, typically resulting in improved product quality, increased plant availability, and reduced consumption of energy and raw materials.

DeltaV Evergreen Program
The DeltaV Evergreen program provides you with replacement of your PC workstations and server platforms. It can even include installation and configuration of the new equipment in compliance with your specific requirements.

Integration Testing Services
Emerson's Integration Testing Service provides expert testing of third-party and custom applications integrated with Emerson software to ensure interoperability and robustness. You will have peace of mind knowing that your customized DeltaV applications and integrated third-party software will perform as expected, eliminating unwanted surprises.

Modernization Consulting Studies
To take advantage of today's digital technologies, our team of SureService professionals can perform a modernization study to define the economic justification and implementation plans for modernizing legacy automation assets. This includes Emerson's and other suppliers' process automation system equipment.

Emerson Certified Remanufactured Computers
(for DeltaV, PROVOX, and RS3 systems using Microsoft NT based applications)
Emerson has developed a program that provides factory certified, remanufactured replacement computers for DeltaV, PROVOX and RS3 systems that are still running the Microsoft Windows NT operating system. These computers, no longer available for sale as new items, will enable you to extend the life of your current system until it becomes practical to upgrade to XP operating systems.

Training Services
Ongoing education and development for operators, engineers and technicians can be provided as needed. Our comprehensive curriculum addresses all aspects of control system operations including configuration, operation, administration and maintenance.

Premier Service
The Premier Service (Premier) provides a single point of access to Emerson's technology resources that can complement the customer and Emerson’s local service organization. These combined resources have the common mission of achieving the Automation System life cycle Availability, Technology Application, and Sustainability objectives. The essence is having a virtual customer team membership within the Emerson Technology Organization. Furthermore, under the Premier Service, Emerson Process Management can provide a training plan designed specifically for your select staff. The customized training program will be delivered by Emerson internal resources not generally available to most system users.