What is Guardian?
A new and innovative support service for DeltaV systems version 7.4 and higher. Guardian enables real-time visualization and management of Lifecycle Support requirements.

Click here to access the Guardian Website.

Key Benefits:

Better decision making with data from many sources combined, analyzed and turned into user-personalized and actionable information.

Improved staff productivity through global collaboration across systems and sites.

Lower operations and maintenance costs by shifting from a reactive/preventive strategy to predictive/proactive maintenance.

Better operating performance as new features and maintenance fixes enable improvements in plant control operations.

Improved capital efficiency through increased investment life as new products and technologies become available.

Services are delivered through our Global Services Network. For more information, please contact the office nearest you by visiting: www.emersonprocess.com/systems/reach/

The key Guardian Support attributes that deliver these benefits:

1. Expert technical support by Emerson professionals. Get the answers you need when and where you need them.



2. Remote system diagnosis. The end result is reduced downtime and better operating performance versus the traditional service dispatch form of problem resolution.



3. Software updates including media and documentation for maintenance (fix) releases and for upgrades containing new features and functions.



4. Guardian dashboard support website with user-configurable content specific to the customer systems, both real-time and historic. Includes service features such as:
   
   
   • Knowledge Base Articles (KBA’s) are matched to the system node names and presented in executive summary format: one click for the full article, and another click downloads the hot-fix.
   • KBA management feature to track the status of mitigation actions. New or revised KBA’s are continuously rematched to the most recent captured system content information.
   • Technical Support call management. Users can open new calls, examine call history and send/receive call status updates.
   • Operating System security update management. Receive automated notifications whenever DeltaV system compatibility evaluations are completed for a Microsoft Operating System (OS) security update with all the relevant evaluation details and a link to download approved OS security updates.
   • Lifecycle status. Users can view their specific system lifecycle status by node name and Emerson model number to plan system management and sustainability investments.
   • My System Profile. Users can drill into information on workstations, controllers, I/O cards, Foundation Fieldbus, Hart, Profibus, ASI and DeviceNet buss devices, firmware versions, replacement or substitute product models, warranty status and more.
   • License Usage shows what licenses are available, assigned, and unused for each node.
   • System Content Change. Share system content changes with others to narrow the focus when troubleshooting. Provides objective evidence of system hardware and software modifications required for validation and change control systems.
   
   
   
5. Automated service notifications that are user-selected and system-specific provide immediate notification whenever relevant actionable system information becomes available via two delivery methods: email with a personally configuredsubject title, and RSS web feed.



6. System Analysis Reports prepared by Emerson experts and including day-to-day service activity for the covered service period boiled down to actionable informative charts, graphs and recommendations. The report utilizes red/yellow/green status indicators to visually signal and prioritize service management considerations.