As a part of the total SureService^SM solution, Guardian Support will deliver a better return on your system investment through access to critical services and prolonged system life.  Our proprietary real-time Guardian service delivery system will greatly help reduce maintenance costs and operational risks.  Guardian will link your local DeltaV support staff to the DeltaV experts at Emerson, and to the extended community of DeltaV users throughout your global corporate enterprise.

Expert Factory Support On Demand. Guardian Support provides subscribers with telephone and Internet access to our expert support engineers for unlimited product technical support and optional around the clock availability.  Our ability to quickly resolve your technical issues is enhanced by a global call tracking system that serves as an information repository containing a wealth of technical information.

Provides the Information You Need to Plan and Make Decisions. Eliminate reliance upon old fashioned sporadic manual website searches for making critical risk-mitigating decisions. Automated email messages alert you in real-time to new or revised articles relevant to your system.  Remove guesswork and surprises when planning system maintenance and migration with a comprehensive system hardware lifecycle monitor, service expiration monitor and automated email notifications for lifecycle forecast updates relevant to your system.  Twice per year you will receive a system analysis report prepared by Emerson specialists to help you operate and maintain your system with the highest availability and sustainability.

Minimizes or Averts Your Unplanned Downtime.Guardian Support will provide you with access to fast, direct expert examination and analysis of your DeltaV system via remote modem connection, avoiding or minimizing unscheduled downtime.  Some abnormal situations can be avoided because latent conditions, documented in Knowledge Base Articles or unnoticed adverse performance patterns identified in system analysis reports, are brought to your attention for mitigation or resolution before they can rise to the level of a significant event.

Minimizes Your Maintenance Cost.  The Guardian website and automated email alert notification system make day to day system management tasks fast and efficient.  Placing calls for support is fast, simple and effective because the Emerson service engineers already have relevant system content and version information on hand for your system.  When you enroll in Guardian Support, your system information and service facts becomes accessible to all your DeltaV system managers worldwide.  Experiences and lessons learned at all sites are instantly available for collaborative assessment, skill building, staffing backup, and risk mitigation.

Enables Performance for Your System.  Current software releases will improve the features and performance of your system and increase the working life of your initial system investment.  You can stay ahead of the technology curve because the latest release of software is always available for your system. Emerson software releases include everything from service packs to major new releases, ensuring that your system remains viable and functionally robust with new successor replacement technology.